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Results 1 - 10 of 253
  1. Why does my Mazda Connect Infotainment screen sometimes go black but the back-up camera still works? On 7 th Generation Mazda infotainment systems a black screen may be caused by inadvertently pressing the power OFF button (also known as the volume dial). You can troubleshoot this issue by pressing... Date Updated: 11/05/2021
  2. Why is the Smart City Brake Support (SCBS)/Smart Brake Support (SBS) warning light illuminated when raining? The SCBS/SBS* warning light may illuminate if the windshield is fogged on the inner and/or outer sides or if there is rain on the windshield outer side.  If there is rain/fogging on the... Date Updated: 08/15/2017
  3. Is there a subscription fee for Mazda Connected Services? Currently, Mazda Connected Services are complimentary for the initial three (3) years from the original vehicle purchase date. The subscription fee after the complimentary period is still to be... Date Updated: 01/10/2020
  4. Do I need to regularly change the transmission fluid in my Mazda? All Mazda vehicles equipped with SKYACTIV ® TECHNOLOGY * have lifetime transmission fluid that only needs to be changed when a major transmission component or the entire transmission needs... Date Updated: 06/17/2015
  5. How do I update my navigation map? MAZDA CONNECT map update Instructions: Download and install MAZDA TOOLBOX on your computer Remove the Navigation SD card from your vehicle **Note: Actual navigation SD card location varies by model... Date Updated: 05/06/2020
  6. What is Mazda Connected Services? Mazda Connected Services provides a set of optional connectivity features that allow remote interaction between your vehicle and smartphone. Current available features of Mazda Connected Services... Date Updated: 04/13/2021
  7. What is the contact information for Mazda Financial Services? Mazda Financial Services (MFS) may be contacted at (866) 693-2332 from 5 a.m. – 8 p.m. PST Monday-Friday. You may also visit them online at   www.mazdafinancialservices.com .   Please note... Date Updated: 04/01/2020
  8. How do I open the fuel door on a CX-90? To open the fuel door on your Mazda CX-90 Turbo or Turbo S model, press the unlock button on the driver's door or the keyless remote then press the right side of the fuel door. If the fuel door does... Date Updated: 05/23/2023
  9. How can I connect to the in-car Wi-Fi hotspot? To access the in-car WiFi, please verify the following information: The WiFi on your smartphone device is turned on. Your vehicle is running, or in accessory mode. You have found the vehicle WiFi... Date Updated: 01/10/2020
  10. Does my vehicle have Mazda Connected Services? Mazda Connected Services are currently available on all trim levels for the vehicles listed below: 2019-2021 Mazda 3 2020-2021 CX30 2021 CX5 2021 CX9 Note: that in addition to the optional Mazda... Date Updated: 10/22/2020

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Holidays

The Mazda Customer Experience Center will be observing the holiday hours with the following schedule:

• Veterans Day, 11/10/2023 - Open 6AM-3PM PST
• Thanksgiving, 11/23/2023 - Closed
• Day after Thanksgiving, 11/24/2023 - Closed
• Thanksgiving Holiday, 11/25/2023 - Closed
• Christmas Eve, 12/23/2023 - Closed
• Christmas Day, 12/25/2023 - Closed
• New Year’s Day, 01/01/2024 - Closed
• MLK Day, 01/15/2024 - Open 6AM-3PM PST
• Presidents Day, 02/19/2024 - Open 6AM-3PM PST

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